Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Coordinate organisational planning
  2. Design and implement the structures and process of the organisation
  3. Implement evaluation processes
  4. Enable organisation to meet legal requirements
  5. Establish the profile of the organisation and market its services
  6. Give direction for the effective management of the organisation
  7. Manage changes in the organisation

Evidence Required

Critical aspects of assessment

Strategic planning

Managing organisational change

Developing strategies for adapting organisation to changes

Designing strategies to involve and communicate with all major stakeholders

Essential knowledge

Best practice including

Management systems and principles

Performance standards

Accountability

Training and skills development and recognition

Administrative systems and principles

Service quality development

Consumer focus

Enterprise agreements

Performance monitoring and review

Statutory and legislative requirements including

Occupational Health and Safety

Industrial relationsenterprise contracts

Non discrimination

Equal employment opportunities principles and practice

Fundingservice contractsagreements

Corporate affairsincorporationAustralian Securities Commission

Taxation

Essential skills

Strategic thinking

Decision making

Environmental scanning

Analysisevaluation

Facilitation

High level liaison

High level oral and written communication

Resource implications

Access to appropriate workplace where assessment can be conducted or

Simulation of realistic workplace setting for assessment

Consistency in performance

Assessment may include observations questioning and evidence gathered from the workplace

It is recommended that assessment take place on more than one occasion to enable all aspects of managing a service organisation to be assessed

Context of assessment

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions This may include the use of languages other than English and alternative communication systems

Critical aspects of assessment

Strategic planning

Managing organisational change

Developing strategies for adapting organisation to changes

Designing strategies to involve and communicate with all major stakeholders

Essential knowledge

Best practice including

Management systems and principles

Performance standards

Accountability

Training and skills development and recognition

Administrative systems and principles

Service quality development

Consumer focus

Enterprise agreements

Performance monitoring and review

Statutory and legislative requirements including

Occupational Health and Safety

Industrial relationsenterprise contracts

Non discrimination

Equal employment opportunities principles and practice

Fundingservice contractsagreements

Corporate affairsincorporationAustralian Securities Commission

Taxation

Essential skills

Strategic thinking

Decision making

Environmental scanning

Analysisevaluation

Facilitation

High level liaison

High level oral and written communication

Resource implications

Access to appropriate workplace where assessment can be conducted or

Simulation of realistic workplace setting for assessment

Consistency in performance

Assessment may include observations questioning and evidence gathered from the workplace

It is recommended that assessment take place on more than one occasion to enable all aspects of managing a service organisation to be assessed

Context of assessment

This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions This may include the use of languages other than English and alternative communication systems


Range Statement

Strategies for the development of policies, practices and standards may include:

Change management

Organisational development

Indicators for change include:

Staff

Management committee

Organisational executive management turnover

User involvement

Level of commitment to organisation's aims and objectives

Relationship with external agencies

Change in government polices and associated change in organisational focus

Communication designed to promote the organisation include:

Verbal presentations

Letters

Brochures

Fliers and other written advertisements

Poster and other artwork and audiovisual advertisements

Organisational change related to:

Nature and focus of service, programs and activities

Changing service users

Staff requirements

Employment and work practices

Management decision-making processes

Membership changes

New buildings and other resources

Different levels of funding

Legislative change

Technological change

External policy change

Strategic alliances will include:

Industry networks

Professional associations

Other key agencies/organisations

Political parties and committees

Key government officers

Ministerial advisers and staff

Ministerial advisory committees

Key public policy and decision makers

Funding agencies

Business leaders

Community leaders

Social/economic/political researchers, analysts and advisers

Media

Special interest groups

Specialist services

Strategies for the development of policies, practices and standards may include:

Change management

Organisational development

Indicators for change include:

Staff

Management committee

Organisational executive management turnover

User involvement

Level of commitment to organisation's aims and objectives

Relationship with external agencies

Change in government polices and associated change in organisational focus

Communication designed to promote the organisation include:

Verbal presentations

Letters

Brochures

Fliers and other written advertisements

Poster and other artwork and audiovisual advertisements

Organisational change related to:

Nature and focus of service, programs and activities

Changing service users

Staff requirements

Employment and work practices

Management decision-making processes

Membership changes

New buildings and other resources

Different levels of funding

Legislative change

Technological change

External policy change

Strategic alliances will include:

Industry networks

Professional associations

Other key agencies/organisations

Political parties and committees

Key government officers

Ministerial advisers and staff

Ministerial advisory committees

Key public policy and decision makers

Funding agencies

Business leaders

Community leaders

Social/economic/political researchers, analysts and advisers

Media

Special interest groups

Specialist services